Technical Application Specialist
Core
Diagnose, troubleshoot, and repair technical issues for client-server software applications and system failures via phone, email, or chat.
Role type
Technical Application Specialist (Support)
Builds
Troubleshoots and resolves issues for client-server software, web servers, payment terminals, and mobile devices.
Domain
Enterprise Software / ERP / SaaS
Deliverable
client delivery
Required skills
Troubleshooting, system configuration, customer communication, SQL knowledge, Android/iOS device support, SaaS experience
Preferred skills
e-Commerce experience, programming tool integration, mentoring
Technologies
Microsoft SQL, web servers, credit card payment terminals, Android, iOS
Responsibilities
Confers with customers to diagnose and repair system problems; follows procedures to troubleshoot client-server software issues; responds to situations where standard procedures fail; assists with system setup and configuration; addresses concerns from other departments; contributes to knowledge base articles.
Seniority
Mid-level, hands-on IC
