Business Operations Manager
Core
Oversees pre-order operational activities including systems for sales quotes, orders, purchasing, pricing, and procurement to ensure operational excellence.
Role type
Senior Business Operations Manager
Builds
Pre-order business operations procedures and systems for sales and procurement
Domain
Manufacturing / Software Industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Process improvement, KPI establishment, root cause analysis, stakeholder management, financial data analysis, software implementation, multi-location environment management, automation, standardization, knowledge management
Preferred skills
Manufacturing industry experience, Software industry experience, Service management platforms (ServiceNow, EpicCare, Salesforce Service Cloud), strategic planning, team building
Technologies
ServiceNow, EpicCare, Salesforce Service Cloud
Responsibilities
Manage and develop Business Systems Analysts and team members, provide guidance on system operations, maximize efficiency of pre-order procedures, establish production KPIs, monitor daily operations, resolve complex client and processing issues, build processes for compliance, monitor financial data, determine stakeholder needs for strategic plans, assist on special projects
Seniority
Senior, hands-on IC with team leadership
