Manager, SMB Sales
Core
Manage and administer operational policies and procedures to ensure high-quality, accurate transportation services for customers while optimizing staffing and labor costs.
Role type
Senior IC operations manager (logistics/transportation)
Builds
Operational workflows and service delivery for shippers and carriers
Domain
Transportation and logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
supervisory experience, staffing management, operational metrics analysis, process efficiency improvement, budget management, disciplinary action, hiring/termination
Preferred skills
Bachelor's degree in Transportation/Supply Chain, travel availability, new software proficiency, complex data analysis
Technologies
system tools, software applications
Responsibilities
Assess and adjust staffing requirements to maintain service quality and minimize labor costs; oversee supervisory functions including mentoring and metrics review; act as liaison between Account Managers and operational staff; coordinate procedure changes and quality initiatives; identify process efficiencies and implement with System Engineers; analyze quantitative information to resolve issues; maintain departmental budget and participate in planning; handle disciplinary issues and participate in hiring/termination processes