Junior Technical Operations Engineer (Routing)
Core
Ensure highest route quality for clients worldwide through route ownership, monitoring quality markers, and handling spam complaints to increase profitability.
Role type
Junior Technical Operations Engineer (Routing)
Builds
Cloud communication platform routing infrastructure
Domain
Telecommunications / Cloud Communications
Deliverable
production ML models | product features | dashboards & analysis
Required skills
querying languages, programming logic, computer networks, analytic problem solving, client communication
Preferred skills
proactive monitoring system design, cross-team collaboration, complex problem resolution
Technologies
routing platforms, monitoring systems
Responsibilities
Monitor platform KPIs to ensure issues are resolved and resources are available; Analyze and monitor quality markers (DR, CR, delays) at provider, network, route, and client levels; Handle spam complaints from suppliers and manage whitelisting/blacklisting requests; Provide continuous feedback to internal engineering teams to improve products based on client needs.
Seniority
Junior, hands-on IC
