Head of IT Service and Secure Operations
Core
Strategic leadership of IT Service and Secure Operations, ensuring delivery, security, resilience, and continual improvement of core technology services.
Role type
Head of IT Service and Secure Operations
Builds
Reliable, secure, and high-quality technology services for internal colleagues
Domain
IT Operations, Cyber Security, Cloud Infrastructure
Deliverable
infrastructure
Required skills
IT Service Management, ITIL principles, Cloud infrastructure management, Microsoft technology environments, Cyber security operations, Incident management, Supplier management, Team leadership
Preferred skills
Automation, AI in service management, Financial management
Technologies
Microsoft technology stack
Responsibilities
Develop operational strategy for IT Services and Secure Operations, Lead Service Desk, Infrastructure, Cloud Operations, and Cyber Security teams, Manage major incident response and business continuity, Oversee cloud infrastructure and workplace technology services, Manage strategic relationships with IT suppliers
Seniority
Senior, strategic leadership & team management
