Associate Analyst, Customer Accounts
Core
Maintain customer profile information, enter loads into the Freight Optimizer system, and audit carrier freight bills to ensure accurate accounting and billing efficiency.
Role type
Associate Analyst, Customer Accounts
Builds
Freight Optimizer system data integrity and accurate carrier billing cycles
Domain
Transportation logistics and freight management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
data entry, load validation, freight bill auditing, tariff interpretation, contract analysis, error investigation, documentation management
Responsibilities
Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system, Update account managers on problem loads and actions taken, Monitor daily carrier manifest and aging reports, Validate all load data prior to marking loads delivered, Investigate product overages, shortages, damages, and complete appropriate documentation, Audit carrier freight bills and interpret tariffs and contracts, Investigate errors on freight bills such as duplicate carrier billing, Facilitate and improve the efficiency of the routing of freight bills and billing cycle time