Technical Application Specialist | EDI
Core
Diagnose, troubleshoot, repair, and debug software, network systems, and hardware for a specialized retail accounting software application.
Role type
Technical Application Specialist (Support)
Builds
Operational stability and resolution for retail accounting software clients
Domain
Retail / Accounting / ERP
Deliverable
client delivery
Required skills
SQL, client-server troubleshooting, network diagnostics, hardware repair, Android/iOS device support, system configuration, programming integration tools, Microsoft Excel, Microsoft Word, Windows OS, general networking
Preferred skills
ERP applications, financial/manufacturing/retail business processes, SaaS, e-Commerce
Technologies
Microsoft SQL, Microsoft Windows, Android, iOS, web servers, credit card payment terminals, network printers
Responsibilities
Confers with customers via phone, email, or chat to diagnose and troubleshoot technical issues; follows procedures to troubleshoot client-server software application issues; responds to situations where standard procedures fail to isolate or correct system failures; stays up-to-date with software updates; assists with system setup, configuration, and use of programming/integration tools; addresses concerns from other departments; assists in mentoring team members; contributes to department knowledge base articles and FAQs
Seniority
Mid-level, hands-on IC