Product Documentation Specialist
Core
Create, edit, and maintain client-facing technical documentation and UX writing for the Infobip full-stack cloud communication platform.
Role type
Product Documentation Specialist (Technical Writing & UX)
Builds
Client-facing documentation hub, technical guides, tutorials, UI copy, and how-to content for APIs, integrations, and messaging products.
Domain
Cloud communication platform / Developer tools / UX
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, UX writing, API documentation, docs-as-code workflows, Git/Markdown, technical concept translation, stakeholder collaboration, research, project management
Preferred skills
API/integration documentation experience, Microsoft Writing Style Guide familiarity, AI tool usage, SEO/analytics knowledge, matrix organization experience
Technologies
Jira, Git, Markdown, Infobip Documentation Hub
Responsibilities
Create and update technical product documentation and UX content; Collaborate with Product Managers, Developers, and Designers for accuracy; Improve documentation structures and writing standards; Manage day-to-day documentation requests and release updates; Create supporting visual content like diagrams and screenshots.
Seniority
Individual Contributor, mid-level specialist