Collections Junior Specialist
Core
Monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns.
Role type
Junior collections specialist (B2B)
Builds
Customer payment resolution and accounts receivable management
Domain
Telecom / Cloud Communication / B2B Billing
Deliverable
client delivery
Required skills
Collections procedures, B2B aged account management, AR aging analysis, dispute management, Salesforce data management, MS Excel
Preferred skills
Accounting or Finance background, English (advanced), stakeholder communication
Technologies
Salesforce, MS Office (Excel)
Responsibilities
Follow internal dunning and collection procedures to ensure payment on or before due dates; Communicate with clients via calls and emails regarding bill disputes and requirements; Maintain a customer base of minimum 300 B2B customers; Manage doubtful debt and write-offs; Monitor customer account details for non-payments and irregularities; Research payment discrepancies; Prepare and review AR aging; Tag customers and manage invoicing collections tools; Handle internal/external escalations and disputes.
Seniority
Junior, 2+ years experience
