Library Technical Assistant - Sam Lena-South Tucson Library
Core
Part-time technical support and customer service role assisting patrons with library technology, personal devices, and daily operations.
Role type
Library Technical Assistant
Builds
Library services and technology access for community members
Domain
Public Libraries / Customer Service
Deliverable
product features
Required skills
Customer service, technical troubleshooting, cash handling, integrated library system (ILS) usage, bilingual communication (English/Spanish)
Preferred skills
Library setting experience, customer service experience, technology proficiency, cash register operation
Technologies
Microsoft Office Suite, Google forms/docs, ILS (Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, Apollo)
Responsibilities
Answering telephone calls and sending electronic communications, troubleshooting and maintaining library computers, assisting users with personal devices and technology, checking items in/out and processing fines/deposits, demonstrating cultural competence and emotional intelligence
Seniority
Entry-level / Part-time
