Customer Representative - Sevenoaks
Core
Support customers in person, over the phone, and online with everyday banking transactions, queries, and guidance on banking services and digital tools.
Role type
Customer Representative (Banking Branch)
Builds
Banking products and services for retail customers
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Transaction handling, customer guidance, digital tool navigation, process adherence, escalation management
Preferred skills
Customer service experience, patience, empathy, adaptability, digital savviness, teamwork, clear communication
Responsibilities
Welcome customers and understand their needs, handle transactions and queries accurately, guide customers through banking products, support colleagues in a busy branch environment, follow processes and escalate concerns.
Seniority
Entry-level / Part-time