HR Operations professional
Core
HR Operations professional serving as a trusted advisor and escalation point for complex employee requests across the North American region, ensuring operational excellence and compliance throughout the employee lifecycle.
Role type
Senior HR Operations Specialist (Shared Services)
Builds
Employee experience, compliance, and process efficiency within a global consulting firm's HR shared services.
Domain
Human Resources / Shared Services / North America (US, Canada, Mexico)
Deliverable
Dashboards & analysis | Client delivery
Required skills
Complex case resolution, policy interpretation, risk assessment, HRIS proficiency, labor law knowledge (US/Canada/Mexico), data integrity, process improvement
Preferred skills
Workday, ServiceNow HRSD, payroll operations, international mobility/immigration, PHR/SHRM-CP certification, Lean/Six Sigma
Technologies
HRIS systems, Workday, ServiceNow HRSD
Responsibilities
Resolve complex HR cases (integration, payroll, benefits, immigration, mobility), partner with employees/managers on sensitive compliance issues, analyze trends to improve processes, maintain HR knowledge bases, support payroll and timekeeping operations, lead HR initiatives and system implementations, produce reports and data-driven recommendations.
Seniority
Senior, hands-on IC
