Senior Manager, Last Mile Operations
Core
Provide support to home delivery services for multiple clients and field operations, ensuring compliance with contract metrics and maintaining high operational standards.
Role type
Senior Manager, Last Mile Operations
Builds
Home delivery services for multiple clients
Domain
Transportation / Supply Chain
Deliverable
product features
Required skills
Operations management, P&L management, Hiring and training, Contractor base management, Front line management direction, Contract driver management, Customer relationship management, Microsoft Office (PowerPoint, Project)
Preferred skills
Supervisory experience in transportation/supply chain, P&L experience, Leadership and collaboration, Analytical skills, Time management
Technologies
Microsoft Office (PowerPoint, Project)
Responsibilities
Ensure compliance with specified contract metrics, Maintain high standards for all operational activities, Hire, train, develop and appraise staff effectively, Direct and guide front line management staff, Manage contract drivers operating up to 7 days per week, Build relationships with customers for continuous operating improvements, Oversee P&L, Work with national sales team to facilitate new avenues of growth
Seniority
Senior, hands-on IC with management responsibilities