Product Support Manager for the French Customer - H135/H145 (m/f/d)
Core
Manage technical support and operational incidents for H135 & H145 helicopters serving French-speaking customers, acting as the interface between Airbus Helicopters Germany and clients.
Role type
Product Support Manager (Aerospace)
Builds
Operational safety and efficiency for helicopter operators
Domain
Aerospace / Helicopter Operations
Deliverable
client delivery
Required skills
H135 & H145 aircraft systems knowledge, technical documentation analysis, customer relations management, incident analysis, quality issue handling
Preferred skills
Engineering degree, commercial aircraft operations experience
Technologies
H135 & H145 technical documentation
Responsibilities
Interface between Airbus Helicopters Germany and French-speaking customers; handle technical requests for H135 & H145; collect and analyze technical issues for product improvement proposals; manage customer complaints and quality issues; manage operational incidents (analysis, reporting, information collection)
Seniority
Professional