Senior Operations Program Manager

## About the role * Drive global fulfilment of spare parts and manage blockers to streamline the order fulfilment across spares supply chain process. * Build strong working relationships across multiple disciplines (Sourcing, Finance, Data Center Operations, Distribution Centers and others). * Manage supplier performance to ensure continuity of supply. * Cultivating strategic relationships and influence across the organization and suppliers. * Define new data-driven models to support the evolving business need and optimize service level. * Implement measurement frameworks to enable data-driven decision making. * Work independently and be agile in a dynamic and growing environment. * Partner with Sourcing Managers on various SRM activities to monitor and drive supplier performance metrics. * Support business case, financial impact and recommend go-forward plans through the analysis of large data sets. * Drive continuous improvement of deployment processes, including assessment & improvement of program delivery capabilities, analysis & insights of business performance metrics, and manage voice-of-the-customer feedback loops. ## Requirements * Degree in engineering or Supply Chain or Operations or equivalent with 12-15 years' relevant work experience. * Detailed knowledge of supply chain planning and/or management, inventory management, order management, Sourcing and procurement processes, hardware & network service models. * Proven track record of large-scale project delivery with 12-15 years of experience in supply chain. * 12-15 years of experience identifying opportunities and driving process re-engineering, automation, and operational transformation to improve efficiency, scalability, and business results. * Well-versed in program management methodologies, approaches, and tools. * Proven track record of strong critical thinking, problem-solving. * Strong communication skills. * Proficient in process transformation including scoping project, analysis, and definition. * Skilled in creating global metrics and decision-support tools. * Thrive in fast-paced environments, managing shifting priorities with minimal oversight. * Solution design, implementing and driving closure on continuous improvements efforts. * Eager to learn, curious, and customer focused. * Excellent analytical, verbal, written, interpersonal communication skills with strong attention to detail.