Deputy Chief Information Officer - Customer Engagement
Core
Strategic leadership for City-wide IT strategies, customer service delivery, and technology portfolio management within a municipal government setting.
Role type
Senior IC Deputy Chief Information Officer (Customer Engagement)
Builds
Citywide technology initiatives, service portfolios, and operational programs for municipal departments.
Domain
Public sector / Municipal Government / IT Strategy & Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic technology leadership, budgeting methods, supervisory techniques, conflict resolution, data analysis, resource planning, prioritization, operational performance evaluation
Preferred skills
Enterprise project/portfolio management, customer relationship management, technology modernization, change management, technical team mentoring
Technologies
Enterprise infrastructure, cloud strategy, governance frameworks
Responsibilities
Plan and implement City-wide IT strategies, manage day-to-day operations of the technology unit, oversee departmental business plans and budgets, lead programs to improve customer service delivery, translate strategic direction into tactical projects, supervise and develop staff
Seniority
Senior, hands-on IC with management responsibilities