Deputy Chief Information Officer - Customer Delivery
Core
Strategic leadership of IT service delivery, enterprise application operations, and technology resiliency for a municipal government, ensuring reliable services for city employees and the community.
Role type
Senior IC Deputy Chief Information Officer (Customer Delivery)
Builds
Enterprise application delivery, IT service desk operations, DevOps, release management, and core application technology services for the City of Austin.
Domain
Public Sector / Municipal Government / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic technology and operational leadership, enterprise infrastructure operations, cloud strategy development, technology resiliency, continuous improvement, governance, cross-functional collaboration, leadership development, change management, innovation
Preferred skills
Enterprise strategy development, large-scale enterprise operations management, IT service delivery improvement, technical team mentoring, public sector experience
Technologies
Enterprise infrastructure, cloud platforms, DevOps tools, release management systems, enterprise applications
Responsibilities
Plan and implement City-wide IT strategies and policies, manage day-to-day operations of the assigned business technology unit, oversee departmental business plan and budget preparation, lead programs to monitor and improve customer service delivery, supervise and develop a team of 7 direct reports and 160+ employees, drive organizational alignment and technology centralization
Seniority
Senior, hands-on IC with management responsibilities