Deputy Chief Information Officer - Customer Delivery
Core
Strategic leadership of City-wide IT programs, policies, and customer service delivery operations for the Austin Technology Services unit.
Role type
Senior IC Deputy Chief Information Officer (Customer Delivery)
Builds
City-wide IT strategies, business technology solutions, and customer service delivery programs
Domain
Public sector / Municipal IT
Required skills
Strategic planning, budgeting, supervisory management, policy development, operational improvement, stakeholder partnership, project management
Preferred skills
Enterprise strategy development, large-scale operations management, IT service delivery modernization, technical team mentoring, succession planning
Technologies
Enterprise applications, DevOps, Service Desk, Business Intelligence, AI/ML
Responsibilities
Plan and implement City-wide IT strategies and policies; manage day-to-day operations of the technology unit; oversee departmental budget and business plan; lead continuous improvement of customer service delivery; represent the CIO at meetings; supervise and evaluate staff
Seniority
Senior, hands-on IC with management responsibilities