Membership Consultant
Core
Process membership details, payments, suspensions, and cancellations while resolving discrepancies and maintaining data integrity for health fund members.
Role type
Membership Consultant (Customer Service & Operations)
Builds
Member accounts and payment records for a registered health fund
Domain
Health insurance / Not-for-profit
Deliverable
client delivery
Required skills
Data processing, payment reconciliation, policy interpretation, customer service, system testing, regulatory compliance
Preferred skills
Detail orientation, organizational skills, team collaboration, prioritization
Technologies
Internal membership and payment systems
Responsibilities
Process membership changes and policy updates, manage personal detail changes and payment updates, investigate and resolve membership discrepancies, support payment processing and reconciliation, assist with system testing and training, ensure compliance with policies and regulatory requirements
Seniority
Individual Contributor, operational support