Customer service analyst
Core
Support excellent customer experiences through smooth Order-to-Cash execution, strong analytics, and continuous improvement.
Role type
Customer service analyst (Order-to-Cash)
Builds
Customer supply chain analytics and recommendations
Domain
Supply Chain / Logistics
Deliverable
dashboards & analysis
Required skills
Order-to-Cash processes, Supply Chain analytics, ERP systems, CRM systems, Advanced Excel, Stakeholder management
Preferred skills
ERP and CRM implementation projects
Responsibilities
Deliver customer supply chain analytics and recommendations; Drive continuous improvement initiatives; Implement new solutions (ERP - M3 & CRM – Sales Force) and processes; Monitor order fulfilment performance and address service deviations; Act as an escalation point for operational exceptions; Support system-related activities including EDI issue resolution and master data maintenance.