Shift Lead
Core
Oversee retail store operations, lead and coach associates, drive sales, and ensure exceptional customer experiences during assigned shifts.
Role type
Retail Shift Lead
Builds
Retail store operations and customer service experiences
Domain
Retail / Safety Footwear and Work Apparel
Deliverable
product features
Required skills
Team leadership, sales motivation, customer service, visual merchandizing, inventory management, loss prevention, POS systems, Microsoft Office, physical stamina (lifting 50lbs, climbing ladders)
Preferred skills
None stated
Technologies
POS systems, Microsoft Office (Excel, Outlook, Teams)
Responsibilities
Lead and inspire a team of retail associates, assign tasks and delegate responsibilities, ensure exceptional customer service, achieve sales targets, train associates on sales techniques and product knowledge, maintain store cleanliness and visual standards, manage opening and closing procedures, assist with inventory receiving and stocking, handle product exchanges and returns, adhere to company policies and loss prevention guidelines
Seniority
Entry-level to Mid-level, hands-on IC