Assistant / Associate Analyst, Customer Care Automation Experience (Technology Enablement)
Core
Translate new AI, automation, and system capabilities into frontline-ready enablement resources to prepare Customer Care teams for technology changes and adoption.
Role type
Associate Analyst, Technology Enablement & Training
Builds
Training materials, job aids, communications, and knowledge repositories for Customer Care automation and AI tools
Domain
Retail / Customer Care / AI & Automation
Deliverable
product features
Required skills
Technology enablement, training material development, communications, knowledge management, facilitation, cross-functional partnership, feedback analysis, AI tool utilization
Preferred skills
Customer Care, retail/e-commerce, contact center technology, CRM platforms, AI-enabled customer experiences
Responsibilities
Translate technical capabilities into actionable resources, develop training materials and job aids, plan launch readiness, communicate technology changes, maintain knowledge repositories, facilitate learning sessions, partner with cross-functional teams, gather feedback for improvement, leverage AI tools for resource creation
Seniority
Associate, hands-on IC
