Comms Specialist (Third Shift)
Core
IT-focused incident management and communication specialist ensuring 24/7 service delivery for retail stores and customers.
Role type
Junior Incident Manager / Comms Specialist
Builds
Incident status updates, alert monitoring, and batch job coordination for global retail operations.
Domain
Retail / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident management, alert monitoring, batch process coordination, status page management, on-call coordination, ticket queue management, email/call queue management, technical communication, time-sensitive situation reaction, team leadership
Preferred skills
O365, Oracle Batch processes, Technical Services in Retail
Technologies
ServiceNow, Splunk, StatusPage, P1 Page-Out Tool, O365, Oracle Batch
Responsibilities
Facilitate communication and deliver status updates for high impact incidents, maintain and update SEV incidents, apply updates to StatusPage, monitor ESP batch jobs and coordinate corrective action, manage P1 Page-Out Tool and Splunk On-Call, call out unacknowledged P1s, monitor and support core applications, support and triage incidents for D&T partners, manage ServiceNow ticket queue, create ServiceNow incidents from email communications, manage Comms Team email and call queue
Seniority
Junior, hands-on IC
