Operations Manager - OPEX
Core
Support the expansion of a fulfillment network by embedding at new and transitioning sites to ensure launch readiness, stabilize operations, and develop local leadership teams.
Role type
Senior Operations Manager (Fulfillment Network Expansion)
Builds
Fulfillment centers and operational capabilities for DTC and B2B brands
Domain
Logistics, Warehousing, eCommerce
Deliverable
physical/clinical work
Required skills
Operations management, team leadership, process standardization, site launch execution, stakeholder communication, data analysis, problem-solving, physical endurance, shift management
Preferred skills
New site launch experience, startup environment experience, Lean/Six Sigma, bilingual English/Spanish
Technologies
WMS, RF scanning, Excel, Google Suite
Responsibilities
Embed at new fulfillment sites to support launch readiness and post-launch ramp-up; Onboard and coach new operations leaders through hands-on training; Lead by example in executing standard processes across inbound, outbound, inventory, and labor planning; Develop and refine SOPs based on real-world site learnings; Track leader progress and compile site performance recaps; Foster a culture of ownership and accountability through daily floor presence.
Seniority
Senior, hands-on IC with direct reports