Senior Software Engineer, Product Development
Core
Provide Level 2 production support for a cloud-native Order Management System (OMS), investigating incidents, performing root cause analysis, and collaborating with engineering to ensure system availability.
Role type
L2 Support Engineer (OMS)
Builds
Cloud-native Order Management System (OMS)
Domain
Supply chain software / eCommerce
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting, Root Cause Analysis (RCA), Log analysis, API debugging, Database record analysis, Cloud infrastructure monitoring, Incident management, Change management, Agile/Scrum familiarity
Preferred skills
SaaS support experience, Cloud-native architecture knowledge, Event-driven architecture understanding, Observability tool usage, Supply chain domain knowledge (OMS, Inventory, ATP, DOM)
Technologies
Java, Spring Boot, React JS, JavaScript, MongoDB, AWS (Lambda, SNS, SQS, CloudWatch), Apache Camel, Elasticsearch, Loki, Grafana, REST APIs, Git, Linux/Unix, CLI, JSON, XML
Responsibilities
Investigate and resolve production incidents within SLAs, Perform Root Cause Analysis for recurring issues, Analyze application logs and cloud infrastructure, Monitor production health and identify trends, Support application deployments and configuration changes, Create and maintain knowledge articles and operational runbooks, Participate in rotational on-call shifts
Seniority
Mid-level, hands-on IC