Senior Operations Manager
Core
Lead and develop a team of operations leaders and associates to manage day-to-day fulfillment center operations, ensuring inventory accuracy, operational KPIs, and successful client launches.
Role type
Senior Operations Manager (Fulfillment Center)
Builds
End-to-end fulfillment operations for DTC and B2B brands
Domain
Logistics / Supply Chain / Warehousing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational KPI management, budgeting, scheduling, WMS configuration, material handling equipment operation, process improvement
Preferred skills
Lean Six Sigma, Kaizen, bilingual (Spanish/English), engineering or operations degree
Technologies
WMS, OMS, Excel/Google Sheets, Microsoft Office Suite
Responsibilities
Manage inbound flow, put away, outbound, B2C/B2B, and returns operations; Lead and coach a team of Operations Managers, Area Managers, and associates; Set and maintain operational KPIs including warehouse location accuracy and outbound SLA; Manage operational P&L, budgeting, and payroll; Plan and execute staffing schedules; Partner with cross-functional teams for new client launches.
Seniority
Senior, hands-on IC with team leadership