Operations Support Engineer
Core
Support the development, implementation, and maintenance of the Warehouse Management System (WMS) and related applications to improve operational efficiency.
Role type
Operations Support Engineer (WMS)
Builds
WMS and related software solutions for logistics and fulfillment operations
Domain
Logistics, Warehousing, Fulfillment, Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
WMS support, API integration, system testing, process management, root cause analysis, functional requirements documentation, user training
Preferred skills
Logistics/warehousing experience, multi-site distribution operations, queue management, SLA maintenance
Technologies
WMS, APIs
Responsibilities
Resolve support issues (bugs and service requests) for WMS, track and resolve issues timely, maintain targeted SLAs, test system functionality and write test scripts, develop new product/service strategies, assist in developing solutions for business problems, review and edit requirements and specifications, validate and maintain end-user documentation, train super users
Seniority
Mid-level, hands-on IC
