Senior UX Researcher
Core
Senior UX Researcher driving product strategy through deep user insights and end-to-end research initiatives for a digital-first pet e-commerce platform.
Role type
Senior UX Researcher (IC)
Builds
Digital pet care platform connecting adoption, lost pet recovery, and insurance services
Domain
E-commerce / Pet Health Services
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Generative and evaluative research methods, qualitative and quantitative data synthesis, insight storytelling, user flow concepting, research operations, A/B testing frameworks, prototyping tools
Preferred skills
E-commerce domain experience, accessibility research practices, Agile product environments, SQL collaboration
Technologies
Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, Google Analytics, Figma, Figjam
Responsibilities
Plan and conduct generative and evaluative research (interviews, usability testing, surveys, field studies); Synthesize research findings into clear, actionable insights and deliver compelling artifacts; Partner with product, design, and engineering to embed insights across the product lifecycle; Contribute to research processes, repositories, and best practices; Translate insights into user flows, wireframes, or lightweight prototypes; Champion a user-centered mindset and promote research-driven decision-making
Seniority
Senior, hands-on IC