Customer Experience Manager
Core
Lead store operations and customer service for a retail store, ensuring crew members deliver a high-quality experience and meet service goals.
Role type
Store Manager / Customer Experience Manager
Builds
Retail store operations and customer satisfaction
Domain
Retail
Deliverable
product features
Required skills
Team leadership, customer service training, front-end operations management, store maintenance, merchandising, recruitment and coaching
Preferred skills
College experience, creative thinking
Responsibilities
Train crew on customer service standards, lead store to achieve customer service score goals, manage front-end operations and merchandising, perform opening/closing and store maintenance, perform store manager duties in absence, recruit and develop crew members
Seniority
Mid-level management