Team Lead Operations Account Management (OAM)
Core
Lead operational performance and execution for assigned domestic clients, serving as the primary liaison between client facilities and internal delivery teams to ensure accurate reporting, effective communication, and consistent execution across billing, follow-up, collections, denials, and claim resolution workflows.
Role type
Senior Operations Account Management Team Lead
Builds
Operational workflows and client service delivery for domestic healthcare clients
Domain
Healthcare revenue cycle management
Required skills
Revenue cycle management, A/R performance monitoring, denial management, claim resolution, client relationship management, staff recruitment and performance management, regulatory compliance knowledge, data analysis, cross-functional coordination
Preferred skills
Medicare/Medicaid billing expertise, EHR/RC platform experience
Technologies
Microsoft Office (Excel, Outlook, Word), hospital billing systems, EHR/RC platforms
Responsibilities
Monitor daily operational performance and KPIs (A/R days, cash performance, denial trends), act as primary operational point of contact for clients, translate client needs into actionable operational priorities, identify operational risks and trends, mentor and manage a team of 5-15 domestic resources, ensure compliance with billing regulations and contract terms
Seniority
Senior, hands-on IC with people management
