Store Manager
Core
Leading a retail store to drive sales, profitability, and productivity while delivering exceptional customer experiences and fostering an inclusive team culture.
Role type
Store Manager
Builds
Retail store operations and customer experiences for the Coach fashion brand
Domain
Luxury fashion retail
Deliverable
product features
Required skills
Sales and profitability management, team leadership and coaching, inventory and loss prevention oversight, visual merchandising, staffing and scheduling optimization, customer service excellence, business plan execution
Preferred skills
Luxury or fashion industry background, knowledge of fashion trends and competition, digital engagement and social media familiarity, vendor and community relationship building
Technologies
Microsoft Office, retail labor management systems, inventory systems, sales reporting tools
Responsibilities
Drive sales, profitability, and productivity across all channels; execute strategic business plans; deliver exceptional customer experiences through personalized clienteling; resolve customer concerns with empathy; recruit, onboard, and retain top talent; oversee daily operations including inventory and loss prevention; ensure visual merchandising meets brand standards; optimize staffing and scheduling; foster an inclusive environment; communicate with team and corporate partners; serve as a brand ambassador
Seniority
Mid-level management (1–6 years experience)