Store Manager
Core
Lead a retail store to drive sales, profitability, and productivity while delivering exceptional customer experiences and fostering an inclusive team culture.
Role type
Senior retail store manager
Builds
Physical retail store operations and customer experiences
Domain
Luxury fashion retail
Required skills
Sales and profitability management, team leadership and coaching, inventory management, visual merchandising, staffing and scheduling, loss prevention, operational excellence, customer service excellence, recruitment and retention, brand ambassadorship
Preferred skills
Luxury or fashion industry background, knowledge of fashion trends and competition, digital engagement and social media familiarity, vendor and community relationship building
Technologies
Microsoft Office, retail labor management systems, inventory systems, sales reporting tools
Responsibilities
Drive sales, profitability, and productivity across all channels; execute strategic business plans; deliver exceptional customer experiences through personalized clienteling; resolve customer concerns with empathy; inspire, coach, and develop a high-performing team; recruit, onboard, and retain top talent; oversee daily operations including inventory, payroll, and loss prevention; ensure visual merchandising meets brand standards; optimize staffing and scheduling; foster an inclusive environment; communicate with team, peers, and corporate partners; serve as a brand ambassador in the store and community
Seniority
Senior, hands-on IC