Director, Product Management - Client Experience
Core
Lead strategy and roadmap for products supporting employer onboarding, member enrollment, client implementation, and account growth in a women's health benefits platform.
Role type
Director, Product Management (Client Experience & Enrollment)
Builds
Enrollment operations tools, client implementation platforms, and client success management dashboards.
Domain
Healthcare benefits / Women's health / Enterprise SaaS
Deliverable
product features
Required skills
Product strategy, roadmap planning, people management (2+ reports), complex platform management, enterprise workflow design, data validation, integrations, APIs, record matching, identity management, stakeholder management.
Preferred skills
Healthcare, benefits, insurance, HR technology, payroll, enterprise SaaS, enrollment administration, coverage management, MPI capabilities.
Technologies
APIs, integrations, MPI (Master Patient Index), eligibility engines.
Responsibilities
Define product vision and roadmap for Client Experience and Member Enrollment; own workflows for employer onboarding and file ingestion; build tools to resolve enrollment errors and data quality issues; lead roadmap for client implementation and plan-year transitions; partner with Engineering and Data teams; manage and coach two direct reports.
Seniority
Director, hands-on IC with people management
