Senior Training Manager
Core
Design, implement, and evaluate training programs to enhance staff capabilities in delivering high-quality online education advising and student support.
Role type
Senior Training Manager (Online Education & Student Support)
Builds
Training curricula, certification programs, and educational effectiveness strategies for the Enrollment Division
Domain
Higher Education / Online Learning / Student Advising
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, curriculum development, training program evaluation, needs assessment, adult education principles, facilitation, performance metrics analysis, cross-functional collaboration
Preferred skills
Doctorate degree, experience in Christian Higher Ed landscape, advanced proficiency in Salesforce and higher education platforms
Technologies
Microsoft Suite, Salesforce, higher education platforms
Responsibilities
Partner with senior leadership to align training goals with institutional priorities; oversee assessment and continuous improvement of training programs; identify and assess future and current training needs through job analysis; champion adoption of emerging educational technologies; provide oversight for advisor onboarding and orientation; design and maintain training tools and templates; administer tests to determine training effectiveness; audit student accounts for process compliance.
Seniority
Senior, hands-on IC with strategic leadership