Customer Service Representative (Remote)
Core
Provide superior customer service by handling inquiries and issues promptly via phone, email, and written correspondence to ensure first-contact resolution and high customer satisfaction.
Role type
Customer Service Representative (First-tier support)
Builds
Customer support interactions for Globe Life Inc.
Domain
Insurance / Customer Support
Deliverable
dashboards & analysis
Required skills
Verbal and written communication, Active listening, Problem-solving, Microsoft Office Suite proficiency, Adaptability to shift work, Detail-oriented approach
Responsibilities
Assist with daily call volume, Provide accurate resolutions to customer inquiries, Meet Quality Assurance Requirements and key performance metrics, Professionally handle and resolve escalated issues, Maintain adherence to operational standards (attendance, utilization, call quality)
