Turkish & English | Remote Customer Support Advisor | Music Streaming
Core
Provide written customer support via inbound messaging for a music streaming platform, handling account, billing, payment, subscription, and technical issues.
Role type
Senior IC customer support advisor (multi-chat)
Builds
Customer support interactions for a leading music streaming platform
Domain
Music streaming / Digital services
Deliverable
client delivery
Required skills
Fluent written Turkish and English, high-volume written support experience, multi-chat management (5+ concurrent), problem-solving, attention to detail, knowledge base navigation, case management systems proficiency
Preferred skills
Tier 2/escalation support experience, payments/billing/refunds expertise, subscription-based product experience, AI-assisted support tool experience, trend identification
Technologies
Knowledge bases, case management systems, ModSquad security software, mobile 2FA app
Responsibilities
Handle 5-6 simultaneous customer conversations, resolve account and billing issues, research workflows and knowledge base resources, navigate multiple systems, review automated interactions, document resolutions, identify recurring issues for feedback
Seniority
Senior, hands-on IC