Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw
Core
Manage subscriptions, assist with account registration, and handle cancellation requests for a music streaming service.
Role type
Bilingual customer service associate
Builds
Music streaming service customer experience
Domain
Music streaming / Consumer services
Deliverable
client delivery
Required skills
English communication, Japanese communication, computer literacy, problem solving
Responsibilities
Handle email, chat, and call support; resolve customer issues; capture required information in tools; report incidents to supervisors; meet daily targets.
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