Lead Engineer - Application Support 4C
Core
Manage Service Desk Technicians in India to ensure high-level and efficient end-user support for technology and applications.
Role type
IT Support Supervisor / Service Desk Lead
Builds
IT support services and end-user productivity
Domain
IT Service Management / Helpdesk
Deliverable
dashboards & analysis
Required skills
Team leadership, IT service management tools, troubleshooting, Active Directory, Windows OS, MS Office, VPN/RDP support, hardware configuration, report generation
Preferred skills
Agile Methodology, ITIL Framework, Robotic Process Automation, Unix Shell Scripting, Release Management
Technologies
Windows, MacOS, Active Directory, Azure/Entra, MS Office, Teams, Zoom, Workday, AWS, VMware
Responsibilities
Evaluate service desk staff performance and conduct reviews, Identify training needs for team members, Respond to chats and resolve tickets, Develop and implement service desk policies, Generate performance reports for management, Assist users with desktop OS, application software, and hardware support
Seniority
Senior, supervisory IC