Specialist - F&A - I2C 4A
Core
Monitor and manage customer accounts to ensure timely collection of outstanding invoices and reduce overdue balances.
Role type
Accounts Receivable Specialist
Builds
Cash flow and collection performance
Domain
Financial Services / Accounts Receivable
Required skills
Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Cash Application, Collections Management, Deductions Management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Contact customers via email and phone to follow up on unpaid invoices, resolve payment delays, and negotiate payment commitments; Maintain accurate records of collection activities, customer communications, disputes, and payment arrangements; Investigate and resolve billing discrepancies, deductions, short payments, and customer disputes in collaboration with internal stakeholders; Reconcile customer accounts and ensure outstanding balances are accurately reflected in the accounting system; Apply incoming customer payments accurately and timely to the corresponding invoices and accounts; Research and resolve unapplied cash, payment variances, remittance issues, and unidentified receipts; Perform daily cash application activities, including processing electronic payments, wire transfers, checks, and lockbox transactions; Support month-end closing activities by completing AR reconciliations and ensuring all cash transactions are properly recorded; Monitor aging reports, prioritize collection efforts, and escalate high-risk accounts when necessary; Collaborate with Sales, Customer Service, Order Management, and Finance teams to facilitate issue resolution and improve cash flow; Prepare and distribute collections reports, account statements, and aging analyses to management and business stakeholders; Ensure compliance with company policies, internal controls, and customer contractual requirements; Identify process improvement opportunities to enhance collection effectiveness, reduce unapplied cash, and improve overall AR performance; Support audit requests by providing documentation and explanations related to receivables, collections, and cash application activities.
Seniority
Individual Contributor