Sr. Associate - Customer Care - Voice 5B
Core
Answering phone calls, handling customer complaints, and processing orders for banking products (leasing, credit, bank accounts) via voice channels.
Role type
Senior Customer Care Voice Associate
Builds
Customer satisfaction and trust through direct voice interactions
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Voice communication, Emotional intelligence, Conflict resolution, Order processing, Process adherence, Documentation
Preferred skills
Data Analytics, Fraud detection, Sales
Technologies
Excel, Word, PowerPoint, CRM tools
Responsibilities
Answering incoming calls and handling customer inquiries; Identifying and assessing customer needs to provide appropriate solutions; Handling complaints and following up to ensure resolution; Receiving and placing customer orders for in-scope products; Correctly documenting all customer interactions; Prioritizing tasks and managing time effectively; Providing support to new colleagues and sharing knowledge.
Seniority
Senior, hands-on IC