Manager, IT Service Delivery – Group Savings and Retirement
Core
Lead IT service delivery for Group Savings and Retirement, managing a portfolio of strategic assets and initiatives to support digital transformation and growth.
Role type
Senior IT Service Delivery Manager
Builds
Technology solutions, digital experiences, and strategic IT assets for Group Savings and Retirement
Domain
Financial Services / IT Service Delivery
Required skills
Strategic leadership, team building and talent management, portfolio management, technology roadmap definition, operational performance management, vendor management, cybersecurity integration, AI and automation adoption, Agile/SAFe/Lean methodologies, cloud and DevOps practices
Preferred skills
Experience in group savings and retirement, financial services industry, digital platforms for sales/customer experience/HR/corporate services, SaaS solutions
Technologies
Agile, SAFe, Lean, SaaS, Cloud, DevOps, DevSecOps, Artificial Intelligence, Automation
Responsibilities
Define sector priorities and vision, attract and develop talent, ensure delivery of initiatives and asset performance, execute technology roadmaps, ensure operational resilience, evolve delivery practices, act as strategic partner to business, contribute to strategic planning and governance, oversee budget planning, manage external vendors, ensure compliance with security and governance frameworks.
Seniority
Manager, hands-on leadership
