Manager, Enterprise CAB
Core
Manage governance, evaluation, and authorization of moderate- to high-risk IT changes within a financial services organization.
Role type
Manager, Enterprise Change Advisory Board (CAB)
Builds
IT change enablement practices and governance frameworks
Domain
Financial Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
IT change management, committee facilitation, cross-functional process coordination, stakeholder mobilization, decision-making, governance enforcement, group dynamics management, conflict resolution, strategic communication, IT frameworks expertise, analytical skills, rigor, autonomy, political acumen, CMDB understanding, cross-functional risk assessment, service stability knowledge
Preferred skills
ITIL v4 certification, ServiceNow proficiency, advanced French and English proficiency
Technologies
ServiceNow, ITIL
Responsibilities
Organize and facilitate weekly Enterprise CAB and TAB meetings, assess quality and rationale of high-risk changes, approve or reject changes based on compliance and risk criteria, manage disagreements and lead difficult conversations, collaborate with sector CAB managers and technical experts, contribute to continuous improvement of change enablement practices, support implementation of monitoring and reporting mechanisms, manage operational parameters of change enablement in ServiceNow
Seniority
Manager, hands-on leadership
