Tech Lead - Application Development Microsoft N 4C
Core
Lead the design, configuration, and customization of Microsoft Dynamics 365 Customer Service and Power Platform solutions for contact center operations.
Role type
Senior techno-functional Tech Lead (Dynamics 365 & Power Platform)
Builds
Contact center solutions including case management, routing, agent scripting, and omnichannel capabilities
Domain
Enterprise Software / Customer Experience / Contact Centers
Deliverable
production ML models | product features
Required skills
Microsoft Dynamics 365 Customer Service, Power Platform (Canvas/Model-Driven Apps, Power Automate), C#/.NET, JavaScript/TypeScript, Azure Services (Logic Apps, Functions), API Integration, Data Migration, ALM practices
Preferred skills
Omnichannel for Customer Service module expertise, Agile/Scrum methodologies, PCF controls development
Technologies
Dynamics 365, Power Apps, Power Automate, Power BI, Dataverse, Azure DevOps, Azure Logic Apps, Azure Functions, C#, .NET, JavaScript, TypeScript
Responsibilities
Lead requirement gathering and fit-gap analysis for contact center solutions; Design and configure D365 Customer Service modules and Power Platform components; Develop custom plugins, workflows, and PCF controls; Implement integrations with external systems and telephony; Execute testing plans and support deployment; Deliver user training and documentation; Act as a trusted advisor on best practices and new features
Seniority
Senior, hands-on IC with advisory responsibilities