Sr. Architect - Enterprise Application - Oracle N 3
Core
Lead functional consulting and solution design for Microsoft Dynamics 365 Customer Service and Power Platform implementations, focusing on contact center and omnichannel capabilities.
Role type
Senior Functional Architect / Solution Designer
Builds
End-to-end functional solutions for customer service, contact center, and omnichannel interactions using D365 and Power Platform.
Domain
Enterprise Software / Customer Experience (CX) / Contact Center
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Functional consulting, D365 Customer Service, Power Platform (Apps, Automate, BI, Dataverse), Contact Center/Omnichannel configuration, Gap analysis, Solution design, Test planning (SIT/UAT), Change management, Stakeholder management, Documentation
Preferred skills
Microsoft Certifications (MB-230, PL-200), Data migration, System integration (APIs, Azure), DevOps practices, Agile/SCRUM methodology
Technologies
Microsoft Dynamics 365, Power Platform, Power Apps, Power Automate, Power BI, Dataverse, Azure, APIs
Responsibilities
Lead workshops to gather business requirements and conduct gap analyses; Design and configure D365 Customer Service and Power Platform solutions; Implement contact center features like unified routing and work streams; Create functional documentation and deliver user training; Collaborate with technical teams to translate designs into solutions; Provide post-go-live support and advisory on best practices.
Seniority
Senior, hands-on IC with client advisory