Technical Associate - Application Support 5A
Core
Provide technical support and troubleshooting for application issues, specifically focusing on SQL jobs, user report inquiries, and software updates.
Role type
Application Support Associate
Builds
Application stability and user support for enterprise software solutions
Domain
IT Services / Application Support
Deliverable
client delivery
Required skills
SQL, Unix Shell Scripting, Microsoft Access VBA, Robotic Process Automation, Release Management, ITIL Framework, Agile Methodology
Preferred skills
Cisco CCNA, Oracle Cloud Implementation Specialist
Technologies
SQL, Unix, Microsoft Access, VBA, Netmetrix SolutionNetmetrix, Oracle Cloud
Responsibilities
Monitor and resolve SQL job failures, handle ad-hoc user report requests, troubleshoot software problems to minimize downtime, assist in testing and deploying patches, conduct user training sessions, raise critical issues to vendors.
Seniority
Individual Contributor, entry to mid-level