Director - Infrastructure Services 3
Core
Develop and implement ITSM strategy, policies, and standards while overseeing service desk operations and incident management to align IT services with business needs.
Role type
Director of IT Service Management (ITSM)
Builds
IT service delivery processes, incident management frameworks, and vendor contracts for enterprise clients
Domain
IT Operations / Service Management / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITSM strategy, ITIL best practices, incident management, stakeholder collaboration, vendor relationship management, performance metrics analysis, policy definition, team leadership, change management, database administration
Preferred skills
Cloud applications, ERP modernization, security operations management, executive presence, design thinking
Technologies
Oracle Exadata, Oracle Solaris, AWS, Azure, Agile Methodology
Responsibilities
Develop and implement ITSM strategy and roadmap; Define ITSM policies, procedures, and standards; Oversee IT service desk operations and incident management processes; Monitor and continuously improve IT service delivery performance; Lead IT service improvement initiatives and projects; Manage vendor relationships and contracts related to ITSM tools and services
Seniority
Director, strategic leadership & team management
