Service Delivery Leader - F&A - I2C 4D
Core
Lead end-to-end OTC operations covering Customer Master Data, Order Management, Billing, Collections, Dispute Management, Reporting, Revenue Reconciliation, and Working Capital Management for global enterprises.
Role type
Senior Service Delivery Leader (Finance & Accounting)
Builds
Accurate billing, optimized cash flow, and compliant financial reporting processes.
Domain
Financial Services / Accounts Receivable / Operations
Required skills
Accounts Receivable (AR), Collections Management, Data Analytics, People Leadership, Risk Management, Process Governance, Stakeholder Management, Financial Reconciliation, ERP Operations, Strategic Planning
Preferred skills
Lean Six Sigma (LSS), Digital Transformation, ERP Implementation
Technologies
D365, Dynamics AX, ANEAL, SAP, Marathon, Map plan, Vantage, cSAP, DATEV
Responsibilities
Lead managers and operational teams across multiple functions; Monitor process compliance and ensure effective controls around customer setup and order management; Drive reduction of overdue receivables, Days Sales Outstanding (DSO), and delinquency metrics; Conduct Monthly and Quarterly Business Reviews; Govern risk management across billing, collections, and revenue recognition processes; Present executive-level MIS and business insights.
Seniority
Senior, hands-on IC with team leadership