Quality Assurance Specialist
Core
Execute undercover evaluations of hotel operations, analyze data to identify quality gaps, and drive continuous improvement initiatives across business units.
Role type
Quality Assurance Specialist (Hospitality)
Builds
Quality metrics dashboards, targeted improvement reports, and training content for operational teams.
Domain
Luxury hospitality and hotel operations
Deliverable
dashboards & analysis
Required skills
Data analysis, root cause investigation, performance benchmarking, report development, stakeholder communication, process improvement
Preferred skills
Knowledge of Forbes Travel Guide standards, experience with NPS/TripAdvisor data, collaboration with training teams
Technologies
Excel, Tableau, Power BI
Responsibilities
Perform unannounced undercover evaluations of hotel standards; Analyze evaluation data to identify trends and root causes; Develop dashboards and reports for quality metrics; Conduct meetings with department managers to track improvement efforts; Create training content based on analysis results; Maintain department documentation and records.
Seniority
Mid-level, hands-on IC