Assistant Manager, Dispute Management
Core
Support the Assistant Financial Controller in managing credit card disputes, chargebacks, and fraud cases to maximize fund recovery across payment collection platforms.
Role type
Assistant Manager, Dispute Management
Builds
Fund recovery outcomes via dispute resolution and chargeback management
Domain
Payments / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
dispute lifecycle management, chargeback processing, representment, pre-arbitration, arbitration, transaction record analysis, case file preparation, stakeholder communication, refund transaction review
Preferred skills
card scheme regulations knowledge, dispute platform familiarity, payments industry experience
Responsibilities
Investigate credit card disputes and fraud cases; prepare and submit dispute documentation per card scheme requirements; manage dispute escalation processes; analyze transaction records to build strong dispute cases; review and assess chargeback arbitration cases; support Accounts Receivable in refund transaction approvals
Seniority
Mid-level Manager