Analyst, EMEA Customer Research - A&F Co.
Core
Designing, executing, and communicating high-quality customer research to inform brand, marketing, merchandising, and strategic decisions for Abercrombie & Fitch and Hollister brands across EMEA.
Role type
Customer Research Analyst
Builds
Data-driven narratives and actionable recommendations for brand and product teams
Domain
Fashion retail / Customer insights
Deliverable
dashboards & analysis
Required skills
Primary quantitative and qualitative research, survey programming, focus group and IDI moderation, segmentation, Max/Diff, Conjoint, longitudinal brand tracking, report synthesis, stakeholder storytelling
Preferred skills
Retail/eCommerce environment experience, German fluency
Technologies
Qualtrics, Alchemer, MS Office (Excel, PowerPoint)
Responsibilities
Write research briefs, program surveys, moderate research engagements, synthesize actions and recommendations, deliver concise written reports, influence business actions with insights, support cross-functional teams with EMEA customer knowledge, contribute to the evolution of the Customer Insights discipline
Seniority
Mid-level, hands-on IC
