Order Management Specialist (Dallas)
Core
Process customer orders, manage logistics, handle complaints and returns, and ensure timely fulfillment for clients.
Role type
Order Management Specialist (Level 1)
Builds
Order fulfillment and customer service operations
Domain
Operations / Manufacturing
Required skills
Order entry, order processing, complaint handling, returns administration, ERP system knowledge, Microsoft Office proficiency, time management, detail-oriented work
Preferred skills
SAP proficiency, Microsoft Dynamics CRM knowledge, Excel proficiency, SCM/back-office experience
Technologies
SAP, Microsoft Dynamics CRM, Microsoft Office, Microsoft Teams
Responsibilities
Process order entry and logistics for EDI and non-EDI orders, monitor delivery times and send confirmations, advise customers on order status and deviations, resolve order issues and processing errors, administer complaint handling and returns, prepare reports on customer inquiries and sales trends
Seniority
Entry-level to Mid-level, hands-on IC
