Manager, Managed Platforms
Core
Governance, operational oversight, and continuous improvement of enterprise-managed platforms supporting digital experiences across web, mobile, and ecommerce channels.
Role type
Manager, Managed Platforms
Builds
Enterprise SaaS platforms (Adobe AEM, Launch, Salsify, Algolia, Contentsquare, Akamai) and CI/CD deployment processes
Domain
Digital Experience Platforms, SaaS Operations, DevOps
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Vendor management, MSP team leadership, SaaS platform administration, CI/CD governance, operational risk management, stakeholder coordination, platform optimization, incident management, technical team leadership
Preferred skills
Hospitality/travel industry experience, Adobe Experience Manager expertise, internal/MSP hybrid delivery model experience
Technologies
Adobe Experience Manager, Adobe Launch, Salsify, Algolia, Contentsquare, Akamai, CI/CD tools
Responsibilities
Oversee MSP teams for platform administration and support; monitor platform health, performance, and availability; lead DevOps resources for deployment automation; manage vendor relationships and performance; drive continuous improvement and cost efficiency; lead a small team of Developers and Quality Engineers for shared platform capabilities
Seniority
Manager, hands-on leadership